Contact Us
How Can We Help?
Questions about your VonoCup order, product use, accessories, delivery, or after-sales support? Our customer support team is here to help, and every message is carefully reviewed.
vonocup@gmail.com
Within 24 hours on business days.
Weekend messages are reviewed on the next business day.
+86 151 0555 8361
Message our support team directly for order assistance.
24 Hours
Typical response time
20+
Customer support team
30-Day
After-sales protection
Order & Delivery
Wondering Where Your Order Is?
Once your order has been shipped, you will receive a tracking number so you can check the latest delivery updates online. This helps you follow your package from dispatch to arrival and stay informed about its delivery progress.
Please note that tracking details may not appear immediately after shipment. Carriers often need 24–48 hours to update the first scan. Delivery updates may also be delayed during weekends, holidays, customs clearance, or high shipping periods.
If your tracking has not changed for several days, your package appears delayed, or the delivery status looks unusual, our support team can help you check the shipment and understand the next step. Some orders may also arrive in separate packages depending on item availability and shipping arrangements.
Send Your QuestionDelivery Problem
My Package Appears to Be Lost
If your package has not arrived and the tracking information has stopped updating for an unusually long time, there may be a delivery issue. Before assuming the package is lost, please check the latest tracking status and the estimated delivery date provided by the carrier.
Please keep in mind that temporary tracking delays do not always mean a package is lost. Updates may be affected by weekends, holidays, customs clearance, weather conditions, carrier processing, or other transportation delays.
If your tracking has not changed for several days, shows delivered but you cannot locate the package, or the shipment appears unusually delayed, our support team can help you review the delivery status and determine the next step. Please provide your order number and any available tracking information when contacting us.
Send Your Question
After-Sales Support
We’re Here to Help
If you encounter any issues with your order, you can contact us through the following channels. Our team will respond as quickly as possible.
Returns & Exchanges
Return or Exchange
If you would like to return or exchange your order, please contact us first and let us know the reason. We'll guide you through the next steps.
You’ll need to provide
- Order number
- Reason for return or exchange
- Clear photos of the product and its condition
Our solution
We will review your request and confirm whether the item is eligible for return or exchange. Once approved, we will arrange the return or exchange for you.
Product Support
Report Product Damage
or Quality Issue
If your product arrives damaged, defective, or has a quality issue, please contact us as soon as possible.
You’ll need to provide
- Order number
- Description of the issue
- Clear photos or a short video
Our solution
After review, we will arrange an appropriate solution, which may include a refund, resend, replacement, or reasonable compensation.
Order Issue
Received the Wrong Item?
If the item you received does not match what you ordered, please contact us and we will help you right away.
You’ll need to provide
- Order number
- Photos of the wrong item
- Photos of the package and shipping label
Our solution
Once verified, we will provide a refund and corresponding compensation, or resend the correct item depending on the situation.
Drinkware Accessories /Bottle Parts Manufacturer
Equipped with plastic injection machines and metal working lines, LaiKoe is not only a professional drink bottle manufacturer but also an experienced tableware accessories and mug accessories supplier in China.
LaiKoe drinkware accessories include bottle parts and components like thermos flask replacement mug lids, coffee mug cap, silicone sleeve for travel mug, stainless steel straw, tea infuser for mug, silicone hydro flask protector, mug cover, flask pouch, straw brush, bottle cleaning brush.
All those drinkware accessories and bottle parts are available for clients’ warranty purposes and custom orders, helping maintain good after-sale service and supporting better long-term product value.
Besides these coffee cup mug accessories, LaiKoe also supplies sourcing custom travel mugs, coffee mugs and glassware like french press and more.
Welcome your inquiry for any custom mug accessories!
Tell Us What Happened
Fill in the details below so our support team can quickly identify your order and understand the issue.
Need Help With Your Order?
We’re Here to Help.
If something isn’t right with your VonoCup order, let us know. Whether it’s a damaged item, missing accessory, incorrect product, or another order-related issue, our support team will review the situation and help you find the appropriate solution.
Please provide your order number and a clear description of the issue so we can review your request as quickly as possible.
We typically respond within 24 hours on business days.